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Return Policy
At Ruston Autoplex, we strive to ensure your complete satisfaction with your vehicle purchase. We understand that circumstances may change, and you may need to return or exchange your vehicle. Our return policy is designed to provide you with peace of mind and flexibility.
1. Satisfaction Guarantee: We offer a satisfaction guarantee that allows you to return your vehicle within a specified period if you are not completely satisfied with your purchase. Please consult with our sales team to determine the duration of the satisfaction guarantee for your specific vehicle.
2. Eligibility for Return: To be eligible for a return, the vehicle must be in the same condition as when it was purchased, with no significant alterations or damage. It should have been driven for a reasonable distance, typically limited to a few hundred miles, to allow for a proper evaluation of its performance and suitability.
3. Return Process: If you wish to return your vehicle, please notify our dealership within the specified return period. Our sales team will guide you through the return process and provide you with the necessary instructions and paperwork.
4. Inspection and Evaluation: Upon return, our qualified technicians will conduct a thorough inspection of the vehicle to verify its condition and mileage. Any excessive wear and tear or damage that occurred after the purchase may affect the return eligibility.
5. Return Fees and Charges: Please note that a restocking fee may apply to cover administrative and processing costs associated with the return. Additionally, any depreciation in the vehicle’s value due to usage or damage may be deducted from the refund amount. Our sales team will provide you with detailed information regarding any applicable fees or charges.
6. Refund and Exchange Options: Once the returned vehicle has been inspected and its eligibility confirmed, you will have the option to receive a refund or exchange the vehicle for another one in our inventory. If you choose to exchange, any price differences between the original and replacement vehicle may be adjusted.
We recommend reviewing the return policy details specific to your vehicle purchase with our sales team at the time of purchase. They will provide you with all the necessary information and answer any questions you may have regarding our return policy.
At Ruston Autoplex, we are committed to ensuring your satisfaction, and our return policy is designed to provide you with flexibility and peace of mind. We strive to make the return process as smooth and transparent as possible, allowing you to explore alternative options if needed.
Please note that this return policy is intended as a general guideline, and specific terms and conditions may vary based on individual circumstances and applicable laws. Our sales team will be happy to provide you with the most up-to-date and accurate information regarding our return policy.
If you have any further questions or require clarification, please do not hesitate to contact our customer service team. We value your time and are here to assist you every step of the way.
At Ruston Autoplex, we are passionate about providing you with a top-notch car buying experience. With years of industry expertise and a commitment to customer satisfaction, we have established ourselves as a trusted name in the automotive market.